What's In the Customer Support Portal For You

Executives, administrators, key operators, and end users of ECi business systems and e-commerce software can use this site to:

• Login for secure acces to support information.
• Create new support tickets for software assistance or updates.
• Attach files to help troubleshooting (such as screen shots, pick dumps, and parts of log files.
• View your current and past support tickets (as of Dec. 16, 2007), including who was assigned to a ticket and its status (open, closed, and so on).
• Look up ticket details or update the status of a ticket, and mark as resolved if you find the answer on your own.
• Add notes to a Web conversation, which you can use instead of email to more efficiently track communications related to a ticket.
• Look up the status of software issues we've turned over to development that are linked to your support tickets.

The portal will not replace your friendly support team; it will simply streamline ticket handling, and give you best-in-class, convenient access to support for your ECi software.

Video Tour

A video tour of the ECi Customer Support portal is available! Click here to watch the video now!